Dear Website Visitors,
We would like to inform you about our practices regarding the processing of your personal data and, in my capacity as “Data Controller” under the Personal Data Protection Law No. 6698 (“Law”), about the personal data we process as Prof. Dr. Melih Güven.
This document contains a privacy notice regarding the processing of your personal data on www.melihguven.com.tr (“Website”) and through our communication channels when you use or request information about the treatments and services (“Services”) offered by our company to prospective patients. You can access our cookie policy regarding personal data processed via cookies on the Website through the relevant section on the Website.
What Are Our Purposes for Processing Your Personal Data and What Personal Data Do We Process?
Communication Activities
If you fill out the contact form on the Website or contact us via our phone number, certain personal data may be processed. In this context: if you contact us to request information about the medical services we offer, to determine whether the Service you requested falls within the scope of the services provided by our Company, to carry out the relevant information and communication processes directed at you, and if the purpose of your communication is to make a suggestion or file a complaint, to resolve your matter in the most appropriate manner and provide you with a response, to schedule an appointment upon your request; to arrange an appropriate appointment time based on the service you requested; and to contact you regarding any potential issues related to your appointment (such as changes, postponements, or cancellations), we will process your personal data, including your identification information (first and last name), contact information (phone number, email address), and customer transaction information (subject of communication, type of treatment you requested, purpose of your communication request, any notes you provide to us, and your appointment date and time) will be processed.
Legal Proceedings
In the event of any potential disputes between us, to exercise all rights and fulfill all obligations regarding any lawsuits, responses, claims, and objections before official institutions and organizations such as courts, enforcement offices, the Personal Data Protection Authority, the Ministry of Health, and the Ministry of Finance; to conduct discussions and negotiations regarding such disputes; and to prove that the disclosures made in accordance with the Law can be substantiated in the event of a potential complaint or investigation, the following data will be processed: identification (first and last name), contact information (phone number, email address), and customer transaction details (date, channel, method, and scope of the disclosure, along with related records).
If you submit a request to us as a data subject, your identity (first and last name, Turkish ID number, and signature if the request is in writing), contact information (email address, phone number, fax number), and customer transaction data (requested services and their details) will be processed to ensure that your request is addressed in accordance with the Law.
To Whom and for What Purpose Might We Disclose Your Personal Data?
We process your personal data,
- Suppliers: Service providers from whom we obtain product and service support in areas such as information technology or specialized consulting (suppliers providing maintenance, repair, or development services; suppliers providing server services for the website; providers of legal consulting services; providers of email server services; and suppliers providing patient tracking and management system services),
- Public Institutions and Organizations: We share the information requested from us with the aforementioned institutions, organizations, and authorities in order to fulfill our obligations to provide information and documents to authorized public institutions and organizations and judicial authorities, as well as to exercise our legal rights, such as the right to file a lawsuit or respond to legal proceedings.
What is the method and legal basis for collecting your personal data?
Your personal data is collected through the following methods: when you fill out the contact form on the Website, leave a comment or send a message to us via our social media accounts, or contact us by calling our business phone numbers—the information obtained in these instances is recorded in our systems; when your appointment information is entered into our system; when records from digital environments related to our obligation to provide information are recorded in our systems; or, if you consent to the use of cookies, through automatic methods such as recording your activities and transactions on the Website via cookies on your device; or through non-automatic methods such as physical sharing by official institutions and organizations (notifications, summonses, etc.) and the written collection of records in compliance with the obligation to provide information.
Your personal data:
- With regard to communication activities, based on the legal basis that “the processing of data is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject,”
- With regard to legal proceedings, based on the legal basis that “the processing of data is necessary for the data controller to fulfill its legal obligations,” “the necessity of processing data for the legitimate interests of the data controller, provided that this does not infringe upon the fundamental rights and freedoms of the data subject,” “explicit provision in the law,” and “the necessity of processing data for the establishment, exercise, or defense of a legal claim,”
- With regard to cookie processes, mandatory cookies will be processed based on the legal ground that “processing is necessary for the legitimate interests of the data controller, provided that it does not infringe upon the fundamental rights and freedoms of the data subject,” while optional cookies will be processed based on the explicit consent you provide upon your first visit to the Website.
What are your rights?
You may at any time submit a request to us regarding your rights under Article 11 of the Law concerning the personal data we process. You may submit your requests by sending a written application to the address below or by sending an email from the email address registered in our system. (We would like to remind you that the relevant request must comply with the conditions set forth in the Communiqué on the Procedures and Principles for Applications to the Data Controller.)
Address for written requests: Fenerbahçe, Fener Kalamış St., Oniki Apartment Bldg., No. 16-18A, 2nd Floor, Apartment 3, 34726 Kadıköy/Istanbul
Online application: info@melihguven.com.tr